Yes. Fanhong provides comprehensive custom claw machine solutions to meet different branding and business requirements.

Customers can customize:

• Company logos
• Cabinet stickers and artwork
• LED lighting effects
• Language settings
• Machine appearance and gameplay features

Logo, sticker, and lighting customization are available with a minimum order of one machine. Other customized functions may require a specific MOQ depending on the development requirements.

The quality of a claw machine mainly depends on the materials, components, and manufacturing standards. Key factors include:

• Cabinet Structure & Thickness: High-quality machines usually use durable full-metal cabinets with a thickness of 1.0mm or above.
• Glass Quality: Premium claw machines use tempered safety glass with explosion-resistant features. Ultra-clear glass provides better visibility and a higher-end appearance.
• Acrylic Panels: Check the acrylic thickness, transparency, and durability.
• Mainboard System: A reliable control board should use quality IC components and support future software development.
• Power Supply: Consider the power rating, stability, and brand reliability of the power supply unit.
• Electrical Wiring: Professional machines should use safe wiring that complies with international standards and certifications.
• LED Lighting System: Check LED lifespan, brightness, color temperature, and component quality.
• Claw Mechanism: The crane structure, motor quality, and operating lifespan directly affect machine performance.

The customization process is simple:

• Discuss your project requirements with our team.
• Provide your logo, preferred colors, patterns, and design ideas.
• Our engineers create the customized claw machine design.
• Confirm the final design before production.

No. Fanhong claw machines are shipped as fully assembled units.

After receiving the machine, customers only need to:

• Unpack the machine
• Connect the power supply
• Turn on the machine
• Adjust settings according to the instruction guide

We provide operation manuals and setup videos to help customers quickly start using the equipment.

With proper operation and maintenance, Fanhong claw machines are designed to provide reliable performance for more than 10 years.

Yes. We provide deep customization and OEM/ODM development services, including:

• Exclusive machine designs
• Customized cabinet structures
• New gameplay concepts
• Branding integration
• Functional upgrades

Our engineering team helps customers create unique products for their markets.

Fanhong provides flexible shipping solutions, including:

• Door-to-door delivery
• Port-to-port shipping
• Customized logistics solutions

Shipping time depends on the destination and transportation method. For North America, delivery usually takes around 40–45 days.

We provide free shipping consultation and quotation services based on your location.

Before opening your business, you should prepare:

• Market research and business planning
• Store location selection
• Interior decoration and layout planning
• Machine and prize selection
• Opening promotions and marketing activities

Fanhong provides complete support from planning to store launch.

The required number of machines depends on your venue size, business model, and customer flow.

For example:

• A 100㎡ claw machine store typically requires around 30 machines.

Fanhong provides free store layout planning based on your available space to help determine the ideal machine quantity and placement.

The payback period depends on factors such as:

• Store location
• Customer traffic
• Pricing strategy
• Machine selection
• Daily operation management

Many Fanhong customers in North America achieve break-even within approximately 3–6 months with effective store operations.

Fanhong offers a complete turnkey solution, including:

• Customized claw machines
• Free 2D store layout design
• 3D store rendering design
• Prize and accessory sourcing
• Store decoration planning
• Smart management systems
• Professional after-sales support

Our store design process includes:

• Understanding your business requirements and venue information
• Creating a free 2D layout based on your space
• Confirming machine placement and project details
• Providing 3D store visualization
• Starting production after final approval

Typical design timelines:

• Claw machine appearance design: About 1 day
• Store layout design: About 1 day
• 3D store rendering: About 3 days

The exact timeline may vary depending on project complexity.

Fanhong provides reliable after-sales support:

• 1-year warranty for the complete machine
• Free replacement of defective parts during warranty period (excluding damage caused by improper use)
• Paid spare parts service after warranty expiration
• Technical support for error codes and troubleshooting
• Customer inquiries answered within 8 hours

Yes. Fanhong is seeking global partners and distributors (excluding specific protected markets).

Our agent support includes:

• Exclusive customization and product development
• Regional market protection
• Competitive distributor pricing
• Product operation training
• Technical and after-sales support