FAQ

To evaluate the quality of a claw machine, compare the specifications and quality of its key components: 1. Cabinet Material & Thickness: High-quality claw machines typically use a durable metal cabinet with a thickness of 1.0 mm or more, providing better stability and durability. 2. Glass Quality: Safety tempered glass provides better impact resistance, while ultra-clear tempered glass offers improved transparency and a clearer view of the prizes. 3. Acrylic: Check the thickness, transparency, and durability of the acrylic panels. 4. Mainboard: Check the quality and reliability of the IC components and whether the mainboard supports software upgrades and further development. 5. Power Supply: Check the rated power, stability, safety certifications, and brand of the power supply. 6. Wiring: Ensure the wiring uses quality materials and complies with applicable electrical safety standards. 7. LED Light Strips: Consider the LED lifespan, color consistency, brightness, color temperature, and component quality. 8. Crane Mechanism: Check the materials, structural design, precision, gripping stability, and expected service life of the crane mechanism.

The claw machine design process typically includes three steps: 1. Project Requirements: Discuss and confirm your project requirements, including the machine type, size, functions, and customization needs. 2. Design Materials: Provide your logo, preferred patterns, colors, and lighting preferences for the customization. 3. Appearance Design: Based on your requirements and design materials, Fanhong creates the claw machine’s customized appearance design for your review and confirmation.

No professional installation is required. Fanhong claw machines are shipped fully assembled and ready to use. Upon receipt, simply unpack the machine, connect it to a power source, and turn it on. Press the Settings button to enter the setup mode and adjust the machine parameters as needed. Fanhong also provides a user manual and setup video to guide customers through the setup process.

Fanhong claw machines are built for long-term commercial use, with a designed service life of more than 10 years under proper operation, regular maintenance, and suitable operating conditions.

Yes. Fanhong provides deep customization and product development services to meet specific customer requirements. Customization can include exclusive machine designs, gameplay, functions, control systems, and other features, helping customers create unique claw machines tailored to their market and business needs.

Fanhong offers flexible shipping options, including door-to-door delivery and port-to-port delivery, based on the customer's requirements. Shipping time to North America typically takes around 40–45 days, depending on the destination, shipping method, and logistics conditions.

Before opening a claw machine or arcade store, we recommend preparing the following: 1. Market Research: Analyze the local market, target customers, competitors, and potential demand. 2. Store Location: Choose a suitable location based on foot traffic, target audience, rental costs, and business potential. 3. Store Design & Decoration: Plan the store layout, interior design, lighting, power supply, and machine placement to create an attractive and efficient entertainment space. 4. Machines & Prizes: Select suitable claw machines and prepare an appropriate inventory of prizes based on your target market and budget. 5. Opening & Promotion: Develop an opening plan and promotional activities to attract customers, generate awareness, and encourage repeat visits.

The number of claw machines depends on your store size, layout, and business model. As a general reference, a 100 m² store can accommodate around 30 claw machines, depending on the machine sizes and overall layout. Fanhong provides a free store layout plan based on your store dimensions and requirements to help determine the appropriate number and placement of machines. We also offer a free quotation service to help you estimate your initial equipment investment.

The break-even period depends on factors such as store location, initial investment, customer traffic, operating costs, machine selection, and pricing strategy. Based on feedback from Fanhong customers, some operators achieve break-even within 3–6 months under favorable operating conditions. Actual results may vary depending on the local market and business performance.