Warranty Policy
1. Quality Inspection and Technical Support
All Fanhong machines undergo inspection and testing before shipment to help ensure that they meet the applicable quality and functional requirements.
Guangzhou Fanhong Animation Technology Co., Ltd. (“Fanhong”, “the Company”, “we”, “us” or “our”) provides lifetime technical support for our products.
Our machines are professionally manufactured for commercial and entertainment applications and are designed to withstand regular commercial use.
The warranty does not cover normal wear and tear, cosmetic changes caused by ordinary use, or damage resulting from improper operation, maintenance, storage or handling.
2. Warranty Period
Unless otherwise agreed in writing, Fanhong provides a two-year limited warranty for the machine body and covered components from the date of delivery.
The warranty covers manufacturing defects and material defects that affect the normal functionality, usability or service life of the machine when the product is used properly and under normal operating conditions.
For customized products, OEM/ODM products or products subject to a separate written agreement, the applicable warranty terms may be specified in the relevant quotation, sales contract, purchase order or other commercial document.
3. Machine Body
The machine body is covered by a two-year limited warranty against manufacturing and material defects that affect the normal operation, usability or structural integrity of the machine.
The following are not considered manufacturing defects and are not covered by the warranty:
Normal wear and tear;
Minor changes in appearance caused by normal use;
Scratches, dents, discoloration or surface damage caused by improper handling;
Damage caused by impact, collision or external force;
Damage caused by unauthorized modifications or alterations; and
Damage caused by improper installation, operation, maintenance or storage.
4. Spare Parts
During the applicable warranty period, Fanhong may provide replacement spare parts free of charge for parts confirmed to have manufacturing defects or other defects covered by this warranty.
Where applicable, we may also provide recommended spare parts together with the machine to support routine maintenance and operation.
The availability and quantity of spare parts may vary depending on the machine model, configuration and specific order.
Unless otherwise agreed in writing, the warranty does not cover spare parts damaged as a result of improper installation, misuse, unauthorized modification, accidents or other excluded circumstances.
5. Warranty Coverage
Subject to the terms and conditions of this Warranty Policy, the warranty generally covers:
Manufacturing defects;
Material defects;
Defects that affect the normal operation of the machine; and
Covered component failures occurring under normal and intended use.
For the purposes of this Warranty Policy, “normal use” means operation of the product for its intended commercial or entertainment purpose and in accordance with the product manual, technical instructions and applicable operating requirements provided by Fanhong.
6. Warranty Exclusions
This warranty does not cover damage, defects or failures caused by or resulting from:
Unauthorized modifications, alterations or repairs;
Improper use, misuse or abuse;
Negligence or improper handling;
Failure to follow the product manual or maintenance instructions;
Improper installation or commissioning;
Use of an incorrect power supply or voltage;
Connecting the machine to an incompatible electrical system;
Physical impact, collision, vandalism or other external force;
Improper storage or transportation after delivery;
Normal wear and tear;
Cosmetic changes, scratches, discoloration or other appearance-related changes resulting from normal use;
Use of the machine outside its intended purpose or operating conditions;
Use of materials, accessories or components not approved or recommended by Fanhong, where such use causes the damage;
Fire, flood, lightning, earthquake, storm, hurricane or other natural disasters;
War, civil unrest, strikes, government actions or other force majeure events; or
Any other circumstances expressly excluded under the applicable sales contract or written warranty terms.
For example, damage caused by striking the machine, improper handling, operating the machine with an incorrect voltage, or using the equipment outside its intended operating conditions is not covered by this warranty.
7. Warranty Claim Process
If you believe that your machine or a covered component has a defect covered by this warranty, please contact Fanhong as soon as reasonably possible.
Please provide the following information where available:
Order or invoice number;
Product model;
Serial number, if applicable;
Description of the problem;
Photos or videos showing the issue; and
Other information reasonably requested by our technical support team.
After receiving the relevant information, our technical team will evaluate the issue and determine whether it falls within the scope of the warranty.
Depending on the nature of the problem, Fanhong may provide:
Remote technical support;
Operating or troubleshooting instructions;
Replacement spare parts;
Repair guidance; or
Other reasonable technical assistance.
Where appropriate, Fanhong may determine whether the defective component should be repaired or replaced.
8. Warranty Remedy
To the extent permitted by applicable law, Fanhong's obligation under this warranty is limited to repairing or replacing the defective product or component covered by the warranty.
Fanhong may determine, based on the nature of the defect and the applicable circumstances, whether repair or replacement is the more appropriate remedy.
Unless otherwise required by applicable law or expressly agreed in writing, this warranty does not cover:
Loss of business;
Loss of revenue or profits;
Business interruption;
Loss of use;
Indirect or consequential damages;
Costs arising from third-party services; or
Other incidental or special damages.
To the extent permitted by applicable law, Fanhong's total liability under this warranty shall not exceed the purchase price actually paid for the specific product giving rise to the claim.
Nothing in this Warranty Policy excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.
9. Warranty for Commercial and Customized Products
Fanhong's machines are primarily designed for commercial and business applications.
For commercial customers, distributors, arcade operators, entertainment centers and other business users, warranty coverage is subject to the conditions specified in this Warranty Policy and, where applicable, the relevant sales contract or purchase agreement.
For OEM, ODM and customized products, the warranty period, covered components, technical requirements and warranty responsibilities may be separately agreed upon in writing between Fanhong and the customer.
In the event of any conflict between this Warranty Policy and a specific written agreement signed by both parties, the applicable written agreement shall prevail to the extent permitted by law.
10. Product Returns
We hope you are satisfied with your purchase. If you need to return a product, please contact our customer service team before sending any goods back.
To initiate a return request, please contact us at:
Email: mdhakim31108653@gmail.com
Unless otherwise agreed in writing, a return request must be submitted within 15 calendar days from the date the machine arrives in the destination country or region.
To be eligible for a return, the product must generally:
Be unused;
Remain in substantially the same condition as received;
Include the original packaging;
Include the relevant accessories and documentation, where applicable; and
Meet any other applicable return requirements.
Customized, OEM/ODM or specially manufactured products may not be eligible for return unless otherwise agreed in writing.
11. Return Shipping and Refunds
Unless the return is caused by a confirmed manufacturing defect or another circumstance for which Fanhong is responsible under applicable law or the relevant sales agreement, the customer is responsible for return shipping costs.
Because arcade machines and other amusement equipment are generally large and heavy, return transportation costs can be substantial.
Where a refund is approved, applicable shipping, transportation, handling or other non-refundable logistics costs may be deducted from the refund amount, where permitted by applicable law and the relevant agreement.
We will make reasonable efforts to process an approved return, replacement or refund request within 10 working days after receiving the returned product and completing the necessary inspection.
Approved refunds will generally be issued using the same payment method used for the original transaction, unless otherwise agreed.
12. Return Inspection
Returned products may be inspected after receipt.
If the returned product shows signs of use, unauthorized modification, physical damage, missing components or other conditions that do not meet the applicable return requirements, Fanhong may reject the return or adjust the applicable refund amount to the extent permitted by law.
Customers should contact Fanhong before returning any product to obtain return instructions and confirmation of the return address.
Products should not be shipped to a return address without prior authorization.
13. Technical Support
Regardless of whether an issue falls within the warranty period, Fanhong provides lifetime technical support for our products.
Technical support may include:
Product operation guidance;
Troubleshooting assistance;
Maintenance recommendations;
Spare parts information;
Installation guidance;
Remote technical assistance; and
Other reasonable product-related support.
Availability of specific technical support services may depend on the product model, age, configuration and availability of relevant technical information or spare parts.
14. Legal Rights
This Warranty Policy provides specific warranty rights to the original purchaser, subject to the applicable terms and conditions.
Depending on the country, state or jurisdiction, customers may have additional statutory rights that cannot be excluded or limited by this Warranty Policy.
Nothing in this Warranty Policy is intended to exclude, restrict or replace any mandatory consumer or commercial rights that apply under applicable law.
15. Warranty Contact Information
If you have questions regarding warranty coverage, spare parts, technical support or product returns, please contact us:
Guangzhou Fanhong Animation Technology Co., Ltd.
Email: mdhakim31108653@gmail.com
Telephone: +86 139 2628 8382
Website: www.gzkwan.com
Return Address
WM Mechanical Warehouse
Building A, No. 669 Xinling Road, Shiqi Town, Panyu District, Guangzhou, China
Recipient: Fang Lianshi
Mobile: +86 139 2628 8382
Email: mdhakim31108653@gmail.com
