Logistics Policy
1. Logistics and Transportation
Guangzhou Fanhong Animation Technology Co., Ltd. (“Fanhong”, “we”, “us” or “our”) provides international shipping solutions for arcade machines, claw machines, prize machines and other amusement equipment.
To help protect equipment during transportation, our products are generally packed in secure wooden crates or other suitable protective packaging. The packaging method may vary depending on the product type, size, weight and destination.
Depending on the equipment size and shipping requirements, customers may choose from different transportation methods, including express delivery, air freight or ocean shipping.
For smaller equipment or suitable accessories, express services such as DHL, FedEx, TNT or UPS may be available.
For large or heavy equipment, ocean shipping is generally the more economical transportation method. Equipment can be shipped to a suitable destination port or other agreed delivery location.
Customers may also use their own logistics provider or freight forwarder. For customers with their own shipping arrangements, we can support suitable trade terms such as EXW (Ex Works) or FOB (Free on Board), subject to the specific order and contract.
2. Delivery and Production Time
For standard products, after payment has been received and the order details have been confirmed, the equipment is normally prepared for shipment within 7–10 working days.
In certain circumstances, the preparation and dispatch period may take up to 10–15 working days, particularly when additional testing, packaging or production arrangements are required.
The above timeframe applies primarily to standard products without major customization or design modifications.
For customized products, OEM/ODM projects, special configurations or products requiring design changes, the production and delivery schedule may be longer.
The final production and delivery schedule will be confirmed in the relevant Proforma Invoice, Sales Contract, Purchase Order or other written commercial document agreed upon by both parties.
Please note that the production or dispatch time is different from the transportation transit time. The actual delivery date may also be affected by customs clearance, port operations, carrier schedules, weather conditions and other factors beyond our reasonable control.
3. Shipping Costs
The shipping cost of amusement equipment can vary significantly because these products are generally larger and heavier than ordinary commercial goods.
The final freight cost may depend on factors including:
Product size and gross weight;
Packaging dimensions and quantity;
Shipping method;
Loading port;
Destination port or delivery address;
Shipping route;
Fuel and carrier surcharges;
Customs or port-related requirements; and
Market conditions at the time of shipment.
Therefore, any freight amount displayed or quoted before shipment should generally be regarded as an estimate unless otherwise confirmed in writing.
We recommend that customers confirm the final shipping cost with our sales team before placing or finalizing an order.
If the actual freight quotation differs materially from an earlier estimate due to changes in shipping conditions, both parties may confirm and adjust the applicable shipping charges based on the actual quotation.
4. Express Delivery
Express delivery may be available for smaller equipment, spare parts, accessories and other products suitable for courier transportation.
Depending on the destination and service availability, we may use international courier providers such as DHL, FedEx, TNT or UPS.
Customers may specify their preferred courier service. If no specific carrier is requested, Fanhong may select a suitable and cost-effective shipping method based on the destination, package size, delivery requirements and available carrier services.
Express delivery may be suitable when:
The equipment or package is relatively small;
The customer requires faster transportation;
The shipment contains spare parts or accessories; or
Express transportation is more practical than other shipping methods.
The actual delivery time depends on the destination, carrier schedule, customs clearance and other relevant factors.
5. Ocean Shipping
For large, heavy or multiple pieces of amusement equipment, ocean shipping is generally one of the most economical international transportation methods.
Depending on the order and destination, Fanhong may arrange shipments from major Chinese ports, including Shanghai, Qingdao, Guangzhou, Ningbo and Dalian, or other suitable ports.
Estimated ocean transit times generally range from approximately 10 to 55 days, depending on the destination, shipping route, carrier schedule and other transportation conditions.
Please note that the estimated transit time does not necessarily include:
Export customs clearance;
Import customs clearance;
Port handling;
Destination charges;
Local transportation;
Last-mile delivery; or
Other procedures required by the destination country or region.
For ocean shipments, customers may need to provide accurate company and consignee information for the preparation of shipping documents, including the Bill of Lading (B/L).
Depending on the destination and shipping route, consolidated or combined transportation may also be required.
6. Customs Duties, Taxes and Import Responsibilities
Unless otherwise agreed in writing, the customer is responsible for import customs clearance, import duties, tariffs, VAT, local taxes, destination charges and other costs imposed by the destination country or region.
Fanhong does not determine or guarantee the amount of import duties, taxes or other charges applicable in the customer's country or region.
Import requirements and tax regulations vary between countries and may change over time. Customers are therefore responsible for checking the applicable import regulations with their local customs authorities, customs broker or logistics provider before placing an order.
If a specific Incoterm or delivery arrangement is agreed between Fanhong and the customer, the respective responsibilities of both parties will be governed by the applicable commercial agreement.
7. Tracking and Shipment Information
After the shipment has been dispatched, Fanhong will provide available logistics and tracking information to the customer, normally by email or through the agreed communication channel.
Where a tracking number is available, customers can use the tracking number on the relevant carrier's or logistics provider's official website to check the shipment status.
For ocean shipments, tracking information may be provided through the relevant shipping line, freight forwarder or logistics provider.
Please note that tracking information may not be updated immediately after shipment. Updates can depend on the carrier, port, customs authorities and local logistics providers.
8. Shipping Delays
Although we make reasonable efforts to arrange shipment and provide accurate delivery information, transportation schedules may be affected by circumstances beyond our reasonable control.
These circumstances may include:
Customs inspections or clearance delays;
Port congestion;
Vessel or flight schedule changes;
Severe weather;
Natural disasters;
Carrier delays;
Transportation capacity shortages;
Strikes or labor disruptions;
Changes in import regulations;
Public emergencies; or
Other force majeure events.
In such circumstances, Fanhong will make reasonable efforts to communicate relevant updates and assist customers in coordinating with the applicable logistics provider.
However, Fanhong shall not be responsible for delays caused by circumstances beyond its reasonable control, except where otherwise required by applicable law or agreed in writing.
9. Packaging and Transportation Safety
Before shipment, equipment will undergo appropriate inspection and testing according to the product type and production requirements.
Equipment will be securely packed using suitable protective materials and packaging methods designed to reduce the risk of damage during transportation.
Packaging methods may vary depending on the equipment model, size, weight, shipping method and destination requirements.
Customers should inspect the external packaging and equipment promptly upon receipt. If there is visible transportation damage, customers are encouraged to take photographs or videos of the packaging and equipment and contact Fanhong or the relevant logistics provider as soon as reasonably possible.
10. Customer Responsibilities
To help ensure smooth delivery, customers are responsible for providing accurate and complete shipping information, including:
Company name;
Consignee name;
Delivery address;
Telephone number;
Email address;
Destination port, where applicable;
Tax or customs information, where required; and
Other information required for customs clearance or delivery.
Any additional costs or delays caused by inaccurate, incomplete or outdated information provided by the customer may be the customer's responsibility, to the extent permitted by applicable law.
11. Important Notice
International transportation involves multiple parties, including carriers, freight forwarders, customs authorities, ports and local delivery providers.
Shipping times and freight costs are therefore subject to change.
Customers are advised to confirm the transportation method, estimated freight cost, delivery schedule and applicable responsibilities with our sales team before shipment.
Fanhong will provide available logistics information and reasonable assistance throughout the shipping process, but the final transportation schedule may be affected by factors beyond our control.
If you have any questions about shipping, freight costs, delivery arrangements or tracking information, please contact us:
Email: mdhakim31108653@gmail.com
Telephone: +86 139 2628 8382
Website: www.gzkwan.com
