Prize Procurement Support
To simplify your sourcing process, we offer prize procurement support alongside our arcade machine solutions. Working with reliable suppliers, we help customers source a wide variety of plush toys, blind boxes, figures, capsules, and other popular prizes, providing a convenient one-stop purchasing experience for new and existing arcade stores.
Why Choose Our Prize Procurement Support
Simplified Purchasing
We help reduce the time and effort required to source prizes by coordinating with trusted suppliers, allowing you to focus on launching and operating your arcade business.
Reliable Product Quality
We work with experienced manufacturers and carefully select prize products to provide consistent quality and attractive options for different markets.
Wide Selection of Prize Categories
Choose from a broad range of prizes, including plush toys, blind boxes, figures, capsule toys, novelty gifts, and other popular redemption items suitable for various arcade concepts.
Cost-Effective Sourcing
With established supplier partnerships and efficient procurement processes, we help customers source quality prizes at competitive prices while simplifying the overall purchasing process.
What We Offer
Our prize procurement service is designed to help arcade operators source suitable prizes through a convenient, one-stop solution. Whether you're opening a new claw machine store, expanding a family entertainment center, or managing an amusement venue, we can assist with selecting prizes that fit your market and business needs.
We offer a diverse selection of prize categories, including plush toys, blind boxes, figures, capsule toys, novelty gifts, licensed merchandise, and seasonal promotional items. By working with reliable suppliers, we help customers source quality prizes that complement their machines and enhance the overall player experience.
Our Approach
Drawing on our experience in the arcade and amusement industry, we work with a network of reliable suppliers to provide prize sourcing support for customers worldwide. Our goal is to make the procurement process more efficient while helping you find products that match your machines and local market.
We take the time to understand your project requirements, preferred prize categories, budget, and target customers. Based on these needs, we recommend suitable prize options and help coordinate the sourcing process, making it easier to prepare your arcade for operation.
Need Support with Prize Sourcing?
Get in touch with our team to discuss your arcade project requirements and explore how our prize procurement support can help simplify purchasing and preparation for your business.
Frequently Asked Questions About Claw Machines & Arcade Solutions
1. Can claw machines be customized?
Yes. Fanhong provides comprehensive custom claw machine solutions to meet different branding and business requirements.
Customers can customize:
- Company logos
- Cabinet stickers and artwork
- LED lighting effects
- Language settings
- Machine appearance and gameplay features
Logo, sticker, and lighting customization are available with a minimum order of one machine. Other customized functions may require a specific MOQ depending on the development requirements.
2. How can I evaluate the quality of a claw machine?
The quality of a claw machine mainly depends on the materials, components, and manufacturing standards. Key factors include:
- Cabinet Structure & Thickness: High-quality machines usually use durable full-metal cabinets with a thickness of 1.0mm or above.
- Glass Quality: Premium claw machines use tempered safety glass with explosion-resistant features. Ultra-clear glass provides better visibility and a higher-end appearance.
- Acrylic Panels: Check the acrylic thickness, transparency, and durability.
- Mainboard System: A reliable control board should use quality IC components and support future software development.
- Power Supply: Consider the power rating, stability, and brand reliability of the power supply unit.
- Electrical Wiring: Professional machines should use safe wiring that complies with international standards and certifications.
- LED Lighting System: Check LED lifespan, brightness, color temperature, and component quality.
- Claw Mechanism: The crane structure, motor quality, and operating lifespan directly affect machine performance.
3. What is the customization process for a claw machine?
The customization process is simple:
- Discuss your project requirements with our team.
- Provide your logo, preferred colors, patterns, and design ideas.
- Our engineers create the customized claw machine design.
- Confirm the final design before production.
4. Do claw machines require installation after delivery?
No. Fanhong claw machines are shipped as fully assembled units.
After receiving the machine, customers only need to:
- Unpack the machine
- Connect the power supply
- Turn on the machine
- Adjust settings according to the instruction guide
We provide operation manuals and setup videos to help customers quickly start using the equipment.
5. What is the expected lifespan of Fanhong claw machines?
With proper operation and maintenance, Fanhong claw machines are designed to provide reliable performance for more than 10 years.
6. Can Fanhong develop customized claw machine models?
Yes. We provide deep customization and OEM/ODM development services, including:
- Exclusive machine designs
- Customized cabinet structures
- New gameplay concepts
- Branding integration
- Functional upgrades
Our engineering team helps customers create unique products for their markets.
7. How are claw machines shipped, and how long does delivery take?
Fanhong provides flexible shipping solutions, including:
- Door-to-door delivery
- Port-to-port shipping
- Customized logistics solutions
Shipping time depends on the destination and transportation method. For North America, delivery usually takes around 40–45 days.
We provide free shipping consultation and quotation services based on your location.
8. What preparations are needed to open a claw machine or arcade store?
Before opening your business, you should prepare:
- Market research and business planning
- Store location selection
- Interior decoration and layout planning
- Machine and prize selection
- Opening promotions and marketing activities
Fanhong provides complete support from planning to store launch.
9. How many claw machines are needed to open a claw machine store?
The required number of machines depends on your venue size, business model, and customer flow.
For example:
- A 100㎡ claw machine store typically requires around 30 machines.
Fanhong provides free store layout planning based on your available space to help determine the ideal machine quantity and placement.
10. How long does it take to recover the investment from a claw machine business?
The payback period depends on factors such as:
- Store location
- Customer traffic
- Pricing strategy
- Machine selection
- Daily operation management
Many Fanhong customers in North America achieve break-even within approximately 3–6 months with effective store operations.
11. What solutions does Fanhong provide for opening a claw machine or arcade store?
Fanhong offers a complete turnkey solution, including:
- Customized claw machines
- Free 2D store layout design
- 3D store rendering design
- Prize and accessory sourcing
- Store decoration planning
- Smart management systems
- Professional after-sales support
12. What is the design process for an arcade or claw machine store?
Our store design process includes:
- Understanding your business requirements and venue information
- Creating a free 2D layout based on your space
- Confirming machine placement and project details
- Providing 3D store visualization
- Starting production after final approval
13. How long does Fanhong's design process take?
Typical design timelines:
- Claw machine appearance design: About 1 day
- Store layout design: About 1 day
- 3D store rendering: About 3 days
The exact timeline may vary depending on project complexity.
14. What after-sales services does Fanhong provide?
Fanhong provides reliable after-sales support:
- 1-year warranty for the complete machine
- Free replacement of defective parts during warranty period (excluding damage caused by improper use)
- Paid spare parts service after warranty expiration
- Technical support for error codes and troubleshooting
- Customer inquiries answered within 8 hours
15. Can I become a Fanhong distributor or agent?
Yes. Fanhong is seeking global partners and distributors (excluding specific protected markets).
Our agent support includes:
- Exclusive customization and product development
- Regional market protection
- Competitive distributor pricing
- Product operation training
- Technical and after-sales support
