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11. What services and solutions does Fanhong offer for opening a claw machine/arcade store?
Fanhong provides one-stop solutions for customers looking to open a claw machine or arcade store, including: 1. Customizable Claw Machines: Customize machine designs, logos, colors, lighting, functions, and other features to meet your business needs. 2. Free Store Layout Design: Provide a free layout plan based on your store size, dimensions, and machine requirements. 3. 3D Store Design: Create 3D store designs to help you visualize the overall layout and appearance before opening. 4. Supporting Products & Procurement: Provide customization and procurement services for supporting products such as counters, prizes, and other store equipment. 5. Store Management System: Offer management solutions to help monitor machine operation, revenue, and store performance. 6. After-Sales Service: Provide technical support, troubleshooting assistance, spare parts, and other after-sales services to help ensure smooth and reliable operation. -
12. What is the design process for a claw machine/arcade stroe?
Fanhong provides a complete store design and planning process to help customers prepare their claw machine or arcade store: 1. Project Requirements: Discuss and confirm your store size, business model, machine preferences, and project requirements. 2. 2D/3D Layout Design: Provide a free 2D/3D store layout plan tailored to your store dimensions and requirements. 3. Quotation: Provide a detailed quotation after confirming the store layout, machines, quantities, and other project details. 4. 3D Rendering: Create a 3D rendering of the store to help you visualize the final design and overall appearance. 5. Manufacturing: Begin production based on the confirmed design, specifications, and order requirements. -
13. How long does the design process take in Fanhong?
Fanhong offers an efficient design process to help customers move quickly from concept to production. Claw machine appearance design typically takes 1 day, store layout design takes around 1 day, and 3D store rendering takes approximately 3 days, depending on the project requirements and level of customization. -
14. What after-sales services are provided by Fanhong?
Fanhong provides comprehensive after-sales support to help ensure the reliable operation of your claw machines: 1. One-Year Warranty: The entire claw machine is covered by a 1-year warranty. During the warranty period, Fanhong provides replacement parts free of charge for quality-related issues, provided the damage is not caused by improper use, accidents, or other human factors. 2. Parts After the Warranty: After the warranty period, Fanhong continues to provide replacement parts and technical support at an additional cost. 3. Technical Support: If an error code appears, Fanhong provides corresponding troubleshooting solutions based on the specific error. Our after-sales team typically responds to customer inquiries within 8 hours.
